Contact Us

Write us at
United Pet Group, Inc.
1377 Motor Parkway
Suite 100
Islandia, NY 11749
Call us at
631-656-2811
Fax us at
631-232-1233
E-mail us at
FIRSTRAX products are available at many retailers across the United States and Internationally. For the retailer nearest you, please contact us and let us know which product you are interested in and where you are located, and we will provide you with a list of retailers in your area.

Accessory/Replacement Parts
Because some accessory items and replacement parts are not available at all retailers, we do offer them for purchase directly through FIRSTRAX. If you would like to purchase a new fabric cover or an accessory item for one of our products, please contact us using one of the methods noted on this page, and provide us with the following information:
  • For Sof-Krate® and Port-A-Crate® Accessory Replacement Covers:
    • Assembled Dimensions (length, width and height)
    • Fabric Color
    • Brand & Model Number (if known)
    • Which Retailer you purchased the product from
  • For Doghouse Doors or Cushions:
    • Please indicate if you have a "Large" (39.5" L x 32" W x 30"H) or "Junior" (29" L x 24" W x 21" H) Sized Doghouse